Technical Support

To be known as a “value for money” supplier of high quality goods and services to our customers.”

SERVICE DEPARTMENT

We offer a comprehensive range of After Sales Services, both In-House & Onsite

  • Installation & Commissioning 
  • Training 
  • IQ, OQ, PQ Validation Services
  • Repairs 
  • Servicing 
  • Calibration
  • Preventative Maintenance

SERVICE PORTFOLIO

We are the Authorised Service Centre for our wide range of International Brands like, Brookfield, Retsch, Stanhope-Seta, Binder, Grant Instruments, Atago, Dueperthal, etc & can install, commission, provide training and IQ, OQ Validation Services with supporting documents for new equipment – please request this as needed from your Sales Rep.

We also have a proven track record of providing efficient repair services for a variety of other different manufacturers of Laboratory Equipment.  All enquiries welcome!

 

REPAIRS

We handle repairs on both warranty and out of warranty units & oftentimes on units that are now out of production.

We carry out a full & thorough investigation and give you an unbiased, honest report on our findings.

 

PRICING

We provide upfront pricing for approval before any repairs are undertaken.

Labour and travel rates are kept fixed & are cost competitive to meet your budget.

We pride ourselves on our quality service and warranty our labour/service for a period of 30 days.

 

TURNAROUND TIMES

Kept to 5 working days or less.

We keep you informed of any unforeseen delays.

Emergency services: We provide 1-2 day turnarounds for those productions that go on standby without the unit, without charging extra for these urgent services.

 

SERVICE AGREEMENTS / PLANS

Prevention is always better than cure!

Routine Preventative Maintenance:

  • Saves money, equipment downtime, & extends the life of the unit.
  • Is in keeping with Good Laboratory Practices (GLP) for those companies that undergo audits!

Our Preventative Maintenance:

  • Is tailor made to meet your exact requirements.
  • Highly discounted pricings when large volume of equipment to be maintained.
  • Qualified Service Technicians undergone intensive training – identify signs of wear and tear or future failings to avoid eventual equipment downtime – tailored into Service Plan.

 

CONTACT

Any unit suspected to be malfunctioning or giving erroneous readouts should be sent for immediate repairs.  We have fully equipped Service Centres in Johannesburg and KZN or contact our Cape Town branch who will assist you to send your unit to our nearest Service Centre.

 

Monitoring & Control Laboratories – Johannesburg
10 Village Crescent
Linbro Business Park
Johannesburg
Telephone +27 (0) 11 608 4664
Fax +27 (0) 11 608 4741
Email: kgovender@moncon.co.za
Click here for map and directions.
Monitoring & Control Laboratories – Durban
11 Norge Industrial Park,
Coral Gate Cove, South Gate Business Park,
Umbogintwini,
Durban
Telephone +27 (0) 31 914 2912
Fax +27 (0) 86 516 1141
Email: snaidoo@moncon.co.za
Click here for map and directions.
Monitoring & Control Laboratories – Cape Town 
Tel:   0861 109 259
Fax:  0861 109 258
Email:  phillipp@moncon.co.za
fphillipps@moncon.co.za
garyw@moncon.co.za

 

The service centre at Monitoring & Control Laboratories is the only Brookfield Accredited Service & Calibration Facility in Southern Africa and we offer the highest level of service.

 

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